Privacy Notice
Last updated:
Data Controller and Scope
Pursuant to the Law on the Protection of Personal Data No. 6698 (“KVKK”), the data controller is the operator of Özel Savoy Ağız ve Diş Sağlığı Polikliniği (Savoy Private Oral and Dental Health Clinic), which operates under the Savoy Dental Clinic brand (“Clinic”).
Address: Sahrayı Cedit, Halk St., Golden Plaza Block A, No. 27, 34734 Kadıköy/Istanbul
Email: info@savoydentalclinic.com
Phone: +90 216 358 08 08
Website: https://savoydentalclinic.com/
This notice provides information about the personal data of website visitors, individuals who contact the Clinic, those requesting appointments, and patients. It is not an explicit consent form or a consent form for medical intervention.
Processed Data, Purposes, and Legal Bases
Data is processed only to the extent necessary for the following processes:
| Process | Data categories | Purpose | Legal basis |
|---|---|---|---|
| Appointment requests and scheduling | Name, surname, phone/email, request and appointment details | Assessing the request, arranging a suitable appointment and appointment communication | KVKK Art. 5/2-c: necessary for the establishment or performance of the healthcare service contract |
| General questions and requests | Name, surname, contact and message details | Answering the question and following up on the communication | KVKK Art. 5/2-f: legitimate interest in managing requests, provided it does not harm your fundamental rights and freedoms |
| Patient records and healthcare services | Necessary identity and contact details; examination, medical history, allergies, tests/radiology, diagnosis, treatment, prescription and consent records | Patient registration, diagnosis, treatment, follow-up and management of the healthcare service | For identity and contact data, KVKK Art. 5/2-c and ç; for health data, Art. 6/3-e: necessary for the provision of healthcare services by persons under a duty of confidentiality or by authorized institutions |
| Invoicing and payment | Necessary identity, invoice, payment and transaction details | Collection of payments and keeping financial records | KVKK Art. 5/2-c and ç: performance of the contract and legal obligation |
| Legal claims and disputes | Identity, contact, transaction and document details related to the claim | Exercising and protecting rights, concluding legal proceedings | KVKK Art. 5/2-e; where health data is necessary, Art. 6/3-d |
Methods of Collection
Personal data is collected directly from you or your authorized representative through face-to-face, telephone or email communication with the Clinic and during examination, testing, treatment and payment procedures, either by automated means through electronic systems or by non-automated means through physical documents that form part of a data filing system.
Retention and Your Rights
Personal data is retained for the periods prescribed by applicable legislation and for as long as required by the purpose of processing. When the reasons requiring retention no longer exist, the data is deleted, destroyed or anonymized in accordance with the legislation.
You may exercise your rights under Article 11 of the KVKK. These include the right to request information about the processing and transfer of your data, to request correction, to request deletion or destruction where the legal conditions are met, to request that such actions be notified to recipients, to object to outcomes against you arising solely from automated analysis, and to claim compensation for damage caused by unlawful processing.
How to Apply
You may submit your requests in writing to the address above, or by email to info@savoydentalclinic.com from the email address you have previously provided to the Clinic and that is registered in our system. You may also use the other methods set out in the Communiqué on the Procedures and Principles of Application to the Data Controller, such as a secure electronic signature or mobile signature.
Your application must include your first and last name, your signature (for written applications), your Turkish ID number or, if you are a foreign national, your nationality and passport number or identification number (if any), your address for notifications, your email address/phone number for notifications (if any), and the subject of your request. Relevant documents should be attached. Additional information that is necessary and proportionate may be requested to verify your identity.
Applications are concluded as soon as possible depending on the nature of the request and within thirty days at the latest; the response is provided in writing or electronically. Requests are, as a rule, free of charge. If an additional cost arises, only the fee schedule set out in the legislation may be charged.